exchangereturns

EXCHANGE & RETURNS

You may return any product ordered from Mipounet website within 14 (fourteen) calendar days after the date of delivery. The item must be in its original packaging and accompanied by the corresponding receipt.

We accept returns and exchanges of products when, for instance, you do not like the product you ordered or you have chosen the wrong size, and you wish to return it. Under these circumstances you are responsible for the return shipping costs. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

You will usually be refunded within 10 working days after your return is checked by our teams. A confirmation email will be sent to you once your return has been confirmed and when you are refunded.

We cannot exchange returned products for another size or item. You should place a new order if you wish to buy another product or change the size.

Note: Refunds can sometimes take longer than 10 days to appear on your statement because of the processing time for credit cards and transfers.

If the packaging is damaged when it arrives, please contact us within 24 hours and we will contact the courier company.